A1: To order a jacket, simply browse our website, select the desired jacket, choose your size, and click on the “Add to Cart” button. Follow the prompts to complete the checkout process.

A2: We accept payments through major credit cards (Visa, MasterCard, American Express), and PayPal.

A3: Yes, we offer worldwide shipping. No matter where you are, we can deliver your jacket to you.

A4: The delivery time varies depending on your location. Typically, it ranges from 10 to 15 business days. You can refer to our Shipping and Delivery Policy for more detailed information.

A5: We have a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving it. Please refer to our Returns and Exchanges Policy for complete details.

A6: Yes, we offer custom sizing for most of our jackets. You can provide your measurements during the ordering process, and we’ll tailor the jacket to fit you perfectly.

A7: Once your order is dispatched, you’ll receive a tracking code via email. You can use this code to track the status of your shipment.

A8: Yes, we provide free shipping worldwide, ensuring that your jacket reaches you without any additional cost. However, some countries may contain remote charges which the carrier will let us know at the time of shipping. 

A9: In the rare event that you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or refund.

A10: You can request a cancellation or modification within 24 hours of placing your order. Please contact our customer support team with your order details.

A11: Yes, we have a comprehensive size guide available on our website. Refer to it to find the perfect fit for your jacket.

A12: You can reach out to our customer support team with the details of the jacket you’re looking for. We’ll do our best to assist you in finding or customising the jacket you desire.

A13: Due to certain legal restrictions, we cannot ship to Russia, Israel, Iran, Iraq, Brazil, India, OFAC, and Sanctioned Countries. We’re actively working to resolve this issue.

A14: If you have specific material allergies, please contact our support team before placing your order. We’ll do our best to accommodate your needs or suggest alternative options

A15: You can reach our customer support team by emailing us at sales@houstonjackets.com or using the contact form on our website. We aim to respond to all inquiries within 12-24 hours.